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Employment Counsellor/Job Developer

About PTP

PTP is a community-based organization located in Toronto, Canada, dedicated to strengthening the connection between learning and work. For over twenty-five years, PTP has delivered programs and services that have created pathways for positive change to people facing literacy and other barriers to employment.

Job Title: Employment Counsellor/Job Developer, Full-time contract position
Location: Dundas – West Training Centre – Across Toronto
Hours: 35 hours a week – some evening hours required
Length: Permanent
Reports to: Manager, Employment Services


The Employment Counsellor/Job Developer is responsible for delivering many key components of Employment Services including, but not limited to, intake and assessment, developing a mutually agreed upon service plan, case management of clients and facilitating workshops on a variety of job search topics, and job development, ensuring individual service outcomes and service delivery targets are met. The Employment Counsellor / Job Developer is expected to keep up with changes in the field of employment counselling, have current knowledge of Toronto’s job market, trends, employment, apprenticeships, education and training opportunities and resources, and, together with colleagues, develop and maintain innovative services that achieve the highest standards in employment service practices. PTP is looking for an individual with exceptional interpersonal communication skills to help our clients, who often experience both individual and systemic barriers to employment, find and keep a suitable job. We’re looking for someone who wants to ‘go the extra mile’ and who cares passionately about working with our client group, someone who develops strong relationships with employers and who will work closely with team members across PTP programs and services to ensure all clients receive the highest level of customer service, care and support in their job search efforts.


You will be responsible for the following activities:

Delivering effective employment counseling services to clients in person and via phone and/or video conferencing
Meeting monthly performance targets based on number of Assisted Service Participants set by the Program Manager
Conducting intake and assessments with potential participants
Assessing participants employability readiness and identifying employment skills and supports required to be competitively employed
Referring clients to appropriate programs or other community services if suitable
Developing employment service plans required to meet participants vocational or educational goals
Providing individual guidance with all aspects of career decision-making, training research, and job search techniques to reach goals of sustainable employment
Assisting participants to develop resumes and cover letters ensuring they are effective and appropriate representations of the participants’ skills and qualifications
Supporting participants in conducting job search based on realistic and accurate assessment of qualifications and employer expectations through research of information provided within posting

Developing relationships with employers in a variety of industries to ensure successful job placements for job search participants
Conducting marketing and outreach activities to employers, community agencies and organizations
Monitoring all placements, overseeing training plan development, and conducting on-going follow- up to ensure successful employment outcomes for program participants
Delivering effective services to employers and clients in person and via phone and/or video conferencing
Preparing and supporting participants for interviews
Coordinating appropriate job interviews for participants
Coaching, supporting, and monitoring participants in the initial stages of employment while maintaining relationships with employers
Liaising with employers to identify and obtain job leads
Facilitating training, including Second Career, application completion and submission
Planning and delivering individual and group workshops, internally/externally, on employability skills, local labour market information, apprenticeships, job search and interview skills, and information sessions
Developing and maintaining accurate and detailed, reports, cases notes and documentation related participants’ files
Managing individual and team administrative duties: scheduling appointments for participants, completing necessary paperwork, maintaining participant and filing system
Attending meetings as required
Adhering to PTP policies
Undertaking other assignments as required

Important skills, knowledge, and experience:

A post-secondary education in Career and Work Counseling, Adult Education or a related field and/or directly related work experience
Strong knowledge of labour market trends, employment counselling / facilitation and presentation techniques to facilitate adult learning
Advanced skills in developing resumes with limited information
A strong desire to work with people who face multiple barriers to employment
Solid interpersonal and communication skills
Excellent skills using Microsoft Office software including Word, Excel and PowerPoint
Knowledge of the current labour market and the challenges experienced by clients who face barriers
Experience in job development, employer outreach, employment counselling and/or recruitment
Experience working with adults who may have low literacy, low educational attainment, learning challenges, disabilities and other, complex barriers to employment would be an asset
Experience working in intensive target-driven programs with the ability to deliver on agreed upon outcomes.

A valid driver’s license and access to a vehicle is an asset.


Internal/external Closing Date: Until filled

If you are interested in the position, please submit your letter of interest and resume in one document to Milena Lomovic at

We offer competitive salaries ($56,000-$61,000/year), a benefit package, and a great work culture!

We value diversity and inclusion and encourage candidates from varied backgrounds, including those who may require accommodation, to apply to join our team.