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Customer Service for Newcomers

Prepare for working in the Canadian retail industry

Improve your customer service skills and become better at communicating with other staff and customers in this free 8-week program. You will also:

  • Understand a cashier’s roles and responsibilities.
  • Learn about the Canadian retail industry, workplace law, and health and safety.
  • Plan for employment.
  • Earn a Certificate of Participation upon completion of the course.

Time, cost and location

  • Free program
  • Classes run 2 April 2024 to 24 May 2024
  • Tuesdays and Fridays
  • 9:30 a.m. to 11:30 a.m.
  • Delivered online


This program is open to newcomers with a Canadian Language Benchmark (CLB) of 5 or higher. Eligible newcomers include:

  • Permanent Residents
  • Convention Refugees
  • Protected Persons
  • Ukrainian Temporary Residents (CUAET)
  • Live-In Caregivers


Contact Andrew at or 416-510-8079, or fill out the form below: